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FAQ

Ordering

  • How can I make changes to my order?
    • Simply email us at hello@favorelements.com within 12 hours after the order is made. Be sure to include your order number! If you would like to change the device type, case type or design, please let us know the details in email.
How can I place for my order?
  • Which payment methods do you accept?
    • We accept major debit and credit cards (MasterCard, Visa, American Express) as well as PayPal, Google Pay, Apple Pay and Shopify Pay.
  • I have a problem while making the payment, what should I do?
    • Please contact us with as much information about your order and payment as possible, and we’ll try our best to fix the issue.

Products

Favor Elements pays very attention to the quality of products. We tested the print appearances and durability of phone cases before selecting them to our product range. All of our phone cases are printed with the most durable sublimation method, which the prints can’t be damaged, wear, flake, or crack. You can clean our phone cases by using warm water every day, and no worries about the colour fade. All phone cases are order-made so that we won't produce extra wastes of product.

Returns
  • What should I do if I'm not satisfied with my purchase?
    • Please let us know the reason you’re not satisfied with your purchase and we’ll do our best to make it right for you. For more information please see this page. 
  • What is your return policy?
    • We will make sure that you are satisfied with your purchase and we take full responsibility if any mistake is made on our side. You can find more information on this page.
  • What is the return process?
    • Please always contact us before returning any item(s), so we can first confirm and arrange the item(s) to be returned. Returns without prior confirmation will not be accepted.

Shipping & Delivery

  • Do you ship worldwide?
    • Yes, we ship globally!
  • How long does it take to receive my order?
    • Please check our Shipping & Delivery page for more information.
  • Why shipping isn't available for my country?
    • We are happy to send anywhere in the world, but due to carrier limitations (e.g. mail tracking) shipping to some destinations isn't currently possible. We hope to be able to send to more destinations in near future.
  • Where can I track my package?
    • All international orders will be shipped with a tracked service. You'll receive a tracking link as soon as your order has been shipped and you can track the package online.
  • Where is my order? I have not received my package, what should I do?
    • First of all please check delivery times based on the shipping method you've chosen at the time you placed your order. If delivery is delayed for just a few days please first track your package using your tracking link and then check with your local post office, the package might still be awaiting customs clearance. If delivery has been delayed for more than a few days and you’ve already checked with the local post office as well, please contact us. We'll be happy to help.

Business

  • How do I contact you for business enquiry?
    If you have any suggestions/ideas for business cooperation, please contact us by email (hello@favorelements.com) or via Instagram and Facebook message.
  • Can I sell your items in my store?
    Sure, if you’re looking for wholesale our products or other inquiries, feel free to contact us here. Once we have received and reviewed your message, we will get back to you as soon as possible.
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